Digital Library FAQs

  • General Questions

    The Ohio Digital Library is a digital consortium of over 179 Ohio libraries. The libraries in the consortium share a collection of digital media of eBooks, audiobooks, videos and magazines. The Ohio Digital Library is a program of the State Library of Ohio. To access the collection, go to http://ohdbks.overdrive.com/.

    Yes. Complete the Suggest a Purchase form. However, not all publishers make their content available for libraries to purchase in a digital format. Some publishers do not allow libraries to purchase their newest eBooks until a set period of time has passed. 

    Only Clark County Public Library cardholders may suggest a purchase of physical or digital items.

    No overdue fees; the titles are returned automatically (and removed from your device at the end of the lending period).

    OverDrive/Libby: Click or tap the Place a hold button under a title (or on its details page). Next, enter and confirm your e-mail address. Then, select Place a hold. When the title is available, it will be automatically checked out to you. You’ll receive an e-mail notification letting you know that the title is waiting for you on your Loans page.

    Hoopla & Kanopy: All of the titles on the platform are always available for any patron who has checkouts remaining. There is never a hold list for any title!

  • Clark County Public Library App

    Yes, the Clark County Public Library App allows library patrons to instantly access their library card wherever they are. The app allows patrons to manage their account, search the catalog and request materials for pickup, pay fees, and allows patrons to check out library materials if they do not have their library card with them.

    You can download the Clark County Public Library App from Google Play or the App Store. Simply search for "Clark County Public Library." From there, simply follow the prompts in setting up the Clark County Public Library App.

    You can search in BiblioApps two ways:

    • How to Search by Keyword Search
    1. Tap the search icon (magnifying glass).
    2. Enter keywords in the search box at the top of the screen.
    3. Tap the search button located on the bottom right corner of the screen.
    • How to Search by Barcode
    1. Tap the search icon (magnifying glass).
    2. Tap the barcode icon to the right of the search box.
    3. A message will pop up asking for permission to access the device’s camera. Tap OK.
    4. Use the camera to scan an item's ISBN barcode to see if it is available at the library.

    How to Place a Hold from the Bib Page:

    1. Locate the desired title by searching or browsing the catalog.

    2. Tap the title to go to its item page.

    3. Tap the Borrow section of the item page, which shows all the formats of the title held by the library, including the current status of each available copy of the selected format, and the number of items that are on hold.

    4. Tap Place a Hold.

    5. Select the branch where you’d like to pick up the title. The default location is the patrons' home branch or the one they specified on their Preferences page as their preferred location.

    6. Tap the Confirm Hold.

    7. The requested title will now appear on your On Hold page.

    How to Renew a Single Item

    1. Tap My Borrowing on the bottom navigation bar.

    2. Locate the title to renew.

    3. Tap Renew below the item.

    4. A popup message will state that the renewal was successful.

    How to Renew Multiple Items

    1. Tap My Borrowing on the bottom navigation bar.

    2. Do one of the following:

    a. Tap the checkbox next to each item you want to renew.

    b. Tap the checkbox above the items to select all of the items on the page.

    3. A bar appears at the bottom of the screen. Tap Manage items, and then tap Renew items. The number of items affected appears in brackets on the menu.

    4. A popup message will state that the renewals were successful.

    Yes.

    To view Fees: 

    1. Login to your Clark County Public Library account via the library's website..

    2. Tap My Borrowing.

    3. Underneath Checked Out and On Hold, tap Fees.

    4.  Select fees you would like to pay or select Pay All.

    5. Select which form of payment you would like to pay fees, either through PayPal or by using your credit card.

    To pay fees with the Clark County Public Library App:

    1. From the My Borrowing tab, tap Fees page, select which items you would like to pay for or simply tap Pay all. 

    2. Select either PayPal if you are paying with your PayPal account or select Debit or Credit Card.

    3. Enter the appropriate information into the fields and then tap Pay Now. 

  • Libby App

    The Libby app is the new, one-tap reading app built by OverDrive for reading eBooks & digital magazines and listening to audiobooks. The Libby app is available only for Android (4.4 and up) & Apple (iOS) devices and can be accessed at https://www.overdrive.com/apps/libby/

    Note: The Libby app is not available on Kindle Fire devices. Kindle Fire users must use the OverDrive app.)

    Install the Libby app from your device’s app store. (Available only on Apple and Android devices)

    Open the Libby app. Follow the prompts to find The Ohio Digital Library consortium and
    sign in with your Clark County Public Library card number (2740000*******) and
    password.

    Search or browse the library’s collection for a title to checkout. Select “Borrow” to check
    out the book. If an item is unavailable, select “Place a Hold.” You will then receive an email when the title becomes available to download.

    After tapping “Borrow,” a confirmation page appears to confirm the borrowed title. You can
    tap on the # days to change your borrowing period. Tap “Borrow!” to complete the
    checkout.

    Tap “Open Book” to begin reading or listening to the book, “Keep Browsing” to borrow
    more items or “Go to Shelf” to view all your checkouts. (Note: By default, borrowed titles
    are downloaded to the Libby app automatically when you’re connected to Wi-Fi, so you can
    read them when you’re offline.)

    • Sign in to multiple libraries, with one or more library cards.
    • All your holds and loans are consolidated on a single shelf.
    • Keep track of your reading history in the Activity tab.
    • By default, your loans will download automatically to your device for offline use.
    • If a collection has a title as both an eBook and an audiobook, you will find a handy link on its details page that will take you to the other format.
    • If you prefer reading on your Kindle, Libby can send your library book to your Kindle device.
    • Positions, bookmarks, and notes are kept in sync across your devices.
    • Sample any book with a tap – nothing to download or delete.

    The Libby app also offers three streaming media services:

    Indieflix - IndieFlix is a streaming movie service that offers access to pop culture favorites, box office hits, award-winning feature films, documentaries, and shorts. Check out a 7-day pass from the Extras section in Libby for full, unlimited access to IndieFlix. 

    Install the Libby app from the app store on your Android or iOS (iPhone/iPad/iPod touch) device. Or, visit libbyapp.com in your Chrome, Firefox, Safari, or Edge browser.

    In Libby, select Clark County Public Library from the list under Choose A Location and sign in with a valid library card. Scroll down and select the Extras section on your library's home screen. Select IndieFlix.

    Select Get a 7-Day Pass and then Continue to the IndieFlix website. Provide an email address and create a password for your personal IndieFlix account. Continue and enjoy unlimited access to IndieFlix for the next 7 days. 

    After you borrow an extra resource from Libby, it'll appear on your Libby Shelf so you can easily get back to it during your access period. When your 7-day pass expires, you can get another access pass through Libby. 

    Quello Concerts - Qello Concerts by Stingray is the world’s largest collection of full-length concerts and music documentaries streamed on-demand to just about any digital device. Check out a 7-day pass from the Extras section in Libby for full, unlimited access to Qello Concerts. 

    Install the Libby app from the app store on your Android or iOS (iPhone/iPad/iPod touch) device. Or, visit libbyapp.com in your Chrome, Firefox, Safari, or Edge browser.

    In Libby, select Clark County Public Library from the list under Choose A Location and sign in with a valid library card. Scroll down and select the Extras section on your library's home screen. Select Qello Concerts.

    Select Get a 7-Day Pass and then Continue to the Qello Concerts website. Enjoy unlimited access to Qello for the next 7 days. 

    After you borrow an extra resource from Libby, it'll appear on your Libby Shelf so you can easily get back to it during your access period. When your 7-day pass expires, you can get another access pass through Libby. 

    The Great Courses Library Collection - The Great Courses offers engaging and understandable lectures by esteemed professors, professionals, and experts in topics ranging from history, better living, science, language learning, and much more.

    Install the Libby app from the app store on your Android or iOS (iPhone/iPad/iPod touch) device. Or, visit libbyapp.com in your Chrome, Firefox, Safari, or Edge browser.

    In Libby, select Clark County Public Library from the list under Choose A Location and sign in with a valid library card. Scroll down and select the Extras section on your library's home screen. Select The Great Courses Library Collection.

    Select Get a 7-Day Pass and then Continue to the The Great Courses Library Collection website. Enjoy unlimited access to The Great Courses for the next 7 days. 

    After you borrow an extra resource from Libby, it'll appear on your Libby Shelf so you can easily get back to it during your access period. When your 7-day pass expires, you can get another access pass through Libby. 

    Select “Shelf” in the footer navigation. Tap “Manage Loan” next to the eBook/audiobook. Tap “Renew Loan” if it is available to be renewed. The option to renew will be available three days before the title is set to expire.

    From the Home page, select “Shelf” in the footer navigation. Tap “Manage Loan” next to the eBook/audiobook. Tap “Return Early.” Tap “Return!” Or if the eBook/audiobook is open, select the three lines in the top right corner. At the bottom of the menu, select “Return Loan to Library.” Then tap “Return!”

  • Hoopla

    Go to your device’s app store and download the free Hoopla Digital app. Tap Sign Up.

    Enter Clark County Public Library in the search box.

    Enter your email address and create and confirm a password. Finally, enter your library card number (2740000*******) and select Sign Up.

    Browse by format or select the magnifying glass icon to search for a specific title in the collection. To borrow a title, tap on the title and then select the Borrow button.

    Select Play/Read button to open the title on your mobile device.

    Go to hoopladigital.com your computer.

    Click “Get Started” and enter your email address and create and confirm a password (8-40 characters). Select Continue.

    Next, choose Clark County Public Library from the drop-down menu. Enter your library card number (2740000*******).

    Select Browse from the Menu to browse by format or select Search from the menu to search for a specific title. To borrow a title, click on the title and then select the Borrow button.

    Select Play/Read button to open the title on your computer. Borrowed items can be found under My Hoopla on the menu.

    In addition to the 15 hoopla Instant Borrows you receive each month with your Clark County Public Library card, you now will have 10 hoopla Flex Borrows you can use on specifically marked hoopla Flex eBooks and Audiobooks.

    With hoopla Flex you will find new and popular books that you can borrow now or place on hold to read later. Unlike the 15 hoopla Instant Borrows you receive each month, hoopla Flex Borrows don’t have any monthly expirations. Each hoopla Flex title you borrow is available for 21 days and if you ever run out of hoopla Flex borrows, you can always return a checked out Flex item and borrow another title.

    The Library staff can not change your Hoopla password. If you need assistance in resetting your password, click the Don't remember your password? link on the login page of Hoopla and they will send you a temporary password so you can reset it.

    Hoopla is compatible with most computers running Windows 7 or higher or Mac OSX 10.6 or higher. The Hoopla app works on newer smartphones and tablets including Android devices running 4.1x & up, Apple devices running iOS 8 & up, and Kindle Fire HDX devices and newer. Go to www.hoopladigital.com/help for a full list of supported devices

    Patrons can checkout 15 Instant Borrows and 10 Flex Borrows per month on the Hoopla platform. This limit will reset at the beginning of each month. Note: Unused checkouts do not roll over to the next month.

    Movies, television shows, and videos for 3 days. Music albums for 7 days. Audiobooks, eBooks, and comics for 21 days. Note: You borrow each television episode separately, not the entire season. Each episode counts as a single checkout.

    Click the “Return Now” button on the title’s detail page. Please note that returning a title early does not give you additional borrows for that month.

    All Instant Borrows on hoopla are available for any patron who has checkouts remaining. There is never a hold list for any Instant Borrow titles!

    Unlike Instant Borrows, only one patron may borrow a Flex Borrow at a time. If a copy is currently borrowed by another patron, it cannot be borrowed again until it is returned. If all copies of a Flex Borrow are out, the words "Wait List" will be displayed above the title artwork. You can place a hold on the title and will be put on the Wait List until it becomes available to you.

    Don’t forget to check your Flex holds on hoopla. Your holds on Flex titles will expire in 48 hours.

  • Kanopy

    If you do not recall your password, you can request a password reset at https://ccplohio.kanopy.com/user/password. Enter your email address and select "Email me a new password." You will receive an email from Kanopy with a link that says "Reset Your Password!" Clicking on the link in the email will prompt a one-time login. Select Log in to confirm. You will then be brought to the section within your Kanopy account where you can update your password. In the "Account Information" section, enter your new password (must be as least 6 characters) in the 2 password fields and click Save at the bottom of the page. 

     

    To change the email address or password on your Kanopy account, you will need to sign in using a web or mobile browser. Once signed in, go to your Dashboard and select "Edit your profile."

    To change your email address, in the "Account Information" section, replace the email address that appears with your preferred address and click Save at the bottom of the page. 

    To change your password, in the "Account Information" section, enter your new password (must be at least 6 characters) in the 2 password fields and click Save at the bottom of the page. 

     

    Go to your device’s app store and download the free Kanopy app.

    Swipe left until “Sign Up” button appears. Select “Sign up.” Enter your name, email address and password in the account creation form. Select “Sign up” again. If you would prefer to create your account using your existing Facebook or Google account, click on the appropriate social button and follow the prompts.

    After signing up, you will be sent a verification email to your email address. Leave the Kanopy app and open your email account. Select “Verify My Email” to continue your account set up.

    Return to the Kanopy app. Enter Clark County Public Library - Ohio in the search box. Enter your library card number (2740000*******) and library password. Select “Verify.”

    Once your library card has been successfully connected, select “Start watching” at the bottom of the screen to begin watching.

    Go to ccplohio.kanopy.com on your computer.

    Select “Sign up.” Enter your name, email address and password in the account creation form. Select “Sign up” again. If you would prefer to create your account using your existing Facebook or Google account, click on the appropriate social button and follow the prompts.

    After signing up, you will be sent a verification email to your email address. Open your email account and select “Verify My Email” to continue your account set up.

    Next, select “Add library card” to confirm that you are a Clark County Public Library member. Enter your library card number (2740000*******) and library password. Select “Save.”

    Once your library card has been successfully connected, select “Watch Now” at the bottom of the page to begin watching.

    The Kanopy app works on newer smartphones and tablets including Android devices running 4.2 & up, Apple devices running iOS 9 & up, and Kindle Fire HD devices and newer. You can also watch Kanopy on additional streaming platforms such as Roku, Apple TV and Chromecast.

    Your full Viewing History is currently only available to view on ccplohio.kanopy.com on a computer. On the kanopy app, you will have access to a “Continue Watching” section where you will be able to find films that you have not yet completed. This section can be accessed in the app menu.

    On your computer, hover over the desired title and click the “+ My List” button on the right of the thumbnail or click on to a film and click the “+ My List” button that appears beneath the video player. On the kanopy app, tap on a film that you would like to add to your Watchlist and select “+ Add to Watchlist” link that appears below the synopsis.

    You do need an Internet connection in order to play the films. They cannot be downloaded to your device.

    All of the titles on the platform are always available for any patron who has checkouts remaining. There is never a hold list for any title!

    Once you press play on a film, most movies and TV episodes are available for 3 days (72 hours) to view the film as many times as you like without using another play credit. Some publishers limit the borrow time to 2 days (48 hours). 

    Each cardholder can check out up to 10 titles (plays) per month. Each film or episode will use 1 play credit regardless of length. Once you have reached your quota of films, you will not be able to play any films until the new month starts when you will be given a fresh quota of 10 play credits again. Unused play credits will not roll over in the next month.

  • Freegal Music

    You will need a valid Clark County Public Library and password. 

    Freegal Music is a free music service provided by your library. Freegal offers access to about 15 million songs, including Sony Music’s catalog of legendary artists, and over 40,000 music videos. In total, the collection is comprised of music from over 40,000 labels with music that originates in over 100 countries. There is no software to download, and there are no digital rights management (DRM) restrictions.

    With your library card, you can stream Freegal Music up to three hours per day and download three songs per week.

    1. Download the Freegal Music app from your device’s app store. Enter local zip code. Select Clark County Public Library (OH) from the list. Enter your Clark County Public Library card number and password.
    2. Tap Search (magnifying glass) at the bottom of the screen to search for songs, artists, or albums. Tap Browse at the bottom of the screen to browse songs, genres, albums, etc.
    3. To play a song, tap the play button. Tap Stream to play a whole album or playlist.
    4. To download a song, tap the menu (three vertical dots) to the right of the title, then Download.
    5. To create a Playlist, tap My Music at the bottom, then Playlists, then Create a Playlist.

    Freegal Music was designed to browse or search for your favorite music. You will be able to download three songs a week and have 3 hours of streaming a day. Download limits reset every Monday at 12:00am Central Time. If you're on a desktop computer, your Download Limit will be displayed at the top of your web page to the left of the search bar. If you're using a mobile device, the Download Limit is located under Settings (top right corner, three dots). 

    1. Go to ccplohio.freegalmusic.com and click Log In. Enter your Clark County Public Library card and PIN.
    2. Search or browse by song, genre, artist, album, etc.
    3. Click the Play button to play a song. Click the Stream button to play a whole album or playlist.
    4. To download a song, click on the Download icon (downward arrow), or menu (three vertical dots), and then Download. Click Save when the File Download windows opens. Save to iTunes, Windows Media Player, or your desktop. Please note: Anytime you click on the "Download" link, even if you decide to cancel or not play it, the download will count towards your weekly allotment. 
    5. To create a playlist, click on Playlists on the menu bar. Click on the plus icon to create a new Playlist.

    When you've found a song you want to download, click on the "Download" link next to the chosen song. At the prompt, select Save and choose where you want to save the song. Save to iTunes, Windows Media Player or your desktop. Please note: Anytime you click on the "Download" link, even if you decide to cancel or not play it, the download will count towards your weekly allotment. 

    To stream music using Freegal, you must have an active internet connection. Once a song has been downloaded from Freegal to your device, and internet connection is not required to access that song.

    Downloading is capturing and keeping the file on a permanent basis. Streaming is accessing the file on a temporary basis, while being connected to the internet. Your daily streaming limit of 3 hours is posted in the upper-right corner of the home page or under Settings on the Freegal app.